Help center
Look through our Help Center as your question may be answered here.
Topics
Returns
To make a return, contact hello@zehnbaume.com and we will provide you with a solution.
To learn about our return policy, please send us an email to hello@zehnbaume.com explaining the reason for your return, and we will respond as soon as possible. Each case is unique, so you will receive a personalized response.
Unfortunately, we are unable to offer exchanges for a size that is sold out because we do not guarantee that every product will be restocked.
Correos Express in Spain, UPS for ROW.
Once we receive the return, your refund will be processed within two business days.
Yes, as long as the product is still brand new, packed and unused. We will charge you €40 to cover shipping and handling costs.
To learn about our return policy, please send us an email to hello@zehnbaume.com explaining the reason for your return, and we will respond as soon as possible. Each case is unique, so you will receive a personalized response.
Shipping & tracking
Once your return is received at our logistics center, we’ll provide you with a tracking number so you can monitor the delivery of your purchase to your home. If you have any questions, please contact us at hello@zehnbamue.com, and we’ll do our best to assist you.
Contact us at hello@zehnbaume.com and we will review your case.
We apologize for the inconvenience caused by the damaged item and we’re committed to resolving this issue for you. Kindly email the following details to hello@zehnbaume.com:
- A photo of the sizing tag.
- A photo of the front of the item for identification purposes.
- A photo clearly showing the damage.
- Your order number.
Yes, please contact hello@zehnbaume.com.
We ship worldwide
Yes, please contact hello@zehnbaume.com
Yes, we ship worldwide.
Orders
Go to ‘Shop All’ and add a Gift Card to the shopping cart.
Order Information
Yes, please contact hello@zehnbaume.com
If the product has not yet left the logistics center, you still have time to make any changes. Send us an urgent email to hello@zehnbaume.com.
If you have not received a confirmation email, please let us know at hello@zehnbaume.com and we will resolve it.
We’re sorry to hear that you didn’t receive your full order!
There can sometimes be an inventory discrepancy that causes orders to short-ship. We do our best to reach out to customers to inform them of this as soon as we’re aware.
If you’ve received a partial order and haven’t yet been contacted by us, please reach out to us at hello@zehnbaume.com. Any missing items must be brought to our attention within 30 days of receiving the order.
The discount codes have a predetermined time, if they expire, they can no longer be used.
Unfortunately, we are not able to apply discount codes to an order after it has been placed.
All discount or gift codes must be applied at the checkout on the day the offer is valid, cannot be combined with any other offers/discounts/promotions, and cannot be applied retroactively.
Loyalty rewards program
Our loyalty program was created to thank tentree supporters who engage with our brand and buy our products. There are numerous ways to accumulate reward points, which can be exchanged for special discounts and benefits.
For further information, please visit our Rewards Page.
Absolutely! Simply sign up for an account, and you’ll immediately begin accruing points!
There are various methods to collect reward points, which you can then exchange for exclusive discounts and privileges.
For details on how to earn points, head over to our Rewards Page.
There are numerous opportunities to accumulate ZEHNBÄUME reward points, which can be exchanged for exclusive discounts and perks. Plus, you’ll receive a special treat on your birthday!
You can earn points for every dollar spent with us, by leaving product reviews, registering your tree codes, and much more!
For further information on how to earn reward points, please check out our Rewards Page.
To use your reward points, please log in to your account and proceed to checkout. Once there, you should notice a «Rewards Credit» section above the «gift card or discount code» box. Simply click the blue «Apply Balance» button, and your points will be deducted from your total!
For mobile users, you may need to tap the «Show order summary» arrow to view and apply your rewards balance.
If you’re redirected to ShopPay, please opt for «Checkout as Guest» to apply your points.
If you encounter any issues, feel free to reach out to us at hello@zehnbaume.com for assistance!
To transfer your reward balance to a new account, kindly email us at hello@zehnbaume.com with both your old and new account details. We’ll be happy to assist you with the transfer!
Please be aware that we’re unable to transfer your previous tier level to the new account.
Tree Planting
Introducing Your Forest, a brand-new feature designed for you to monitor the impact of your tree planting efforts! To get started, simply create an account using the same email linked to your website account. By registering tree codes, you’ll witness a digital depiction of your impact.
Additionally, you can unlock achievements, track your carbon emissions offset, and delve into details about the trees you’ve planted!
Our platform is directly connected with TreeNation, who receives the notification and plants 10 trees for every purchase.
We have planting sites all over the world!
In 2019, a scientific report by the Crowther Lab concluded that planting trees is possibly the cheapest and most effective way to fight climate change.
In Tree-Nation they does not have just one planting method. They believe it’s important to adapt to local specifications and promote various planting techniques.
Sizing
You can find the product dimensions in the product specifications
Product knowledge
You can leave a product review when making a purchase on our website www.zehnbaume.com
If you’re registered on «Your Forest,» you’ll receive all the news related to our products and more.
You can find care instructions on the inner label of your product, and for further specifications, visit the «how to clean my ZEHN BÄUME» page on our website.
We recommend that you register on «Your Forest» to stay updated on the latest news.
Our product is exclusively sold online. If you want to try it on, we recommend that you register and stay tuned for the pop-up stores we’ll be opening. You can also follow us on social media.
Tell us about your project at hello@zehnbaume.com, and we’ll be delighted to respond. We’re especially interested in collaborating with companies or projects that share a similar mindset to ours.
Product Damage
We apologize for the inconvenience caused by the damaged item, and we’re committed to resolving this issue for you.
Kindly email the following details to hello@zehnbaume.com:
- A photo of the sizing tag.
- A photo of the front of the item for identification purposes.
- A photo clearly showing the damage.
- Your order number.
We recommend washing our products following the cleaning instructions in «How to clean your ZehnBäume». By following our washing advice, your accessory will remain in perfect condition.
If you are not satisfied with your product, please email us at hello@zehnbaume.com.
The accessory should be stored in good condition, without being folded, as the interior foams may become misshapen if left in a poor position for an extended period.
We usually keep a stock of items like buckles, snaps, and G-hooks that we can send to you to help maintain your ZEHNBÄUME gear.
Feel free to contact us at hello@zehnbaume.com with your request, and we’ll be delighted to assist you.
My account
In your private area, you can select «Account Details,» where you can modify your email address and your name.
In your private area, you can select «Account Details,» and in the «Change Password» section, you can modify your password.
Below the mailing you will find how to unsubscribe.
Collaborate with us
If you’re keen on collaborating with ZEHN BÄUME, kindly forward your inquiry to hello@zehnbaume.com.
Our team will gladly forward your request to our brand partnership team!
If you’re interested in selling our products through your retail business, please send us an e-mail form here hello@zehnbaume.com and our wholesale team will be happy to assist you!
Customer Support
Our ZEHN BÄUME customer care team is available to assist you! We typically respond within 2 business days.
Feel free to reach out to us at hello@zehnbaume.com, and we’ll be more than happy to assist you
hello@zehnbaume.com
