DATA PROTECTION AND PRIVACY POLICY
Welcome to ZEHBÄUME
The present Data Protection Policy of ZEHNBÄUME will be applied to the browsing of our website, www.zehnbaume.com as well as to the purchase process.
1. Who is responsible for the processing of your personal data?
SOCIAL CAPITAL SL, a limited company addressed in Barcelona, Via Augusta 29, planta 6, 08006 Barcelona, Spain, tax code ESB62703491, email hello@zehnbaume.com (hereinafter, “ZEHNBÄUME”)
2. What presence does ZEHNBÄUME have on social media?
ZEHNBÄUME has the following profiles on the main social platforms (Pinterest, Linkedin, Snapchat, Facebook, Instagram, Youtube and Tiktok).
ZEHNBÄUME is responsible for the processing of the data of its users, followers, or persons who make comments through them. Likewise, ZEHNBÄUME is exonerated from any type of responsibility derived from comments made by users and followers on its social networks.
ZEHNBÄUME may use the profiles described above to inform its users of topics that it considers to be of interest to them.
3. What personal information do we collect about you?
The personal data we collect is the following:
– Identification data. Name and surname, address, email, and telephone number.
– Payment information. The payments of our products are managed through the payment gateway Stripe, and ZEHNBÄUME does not collect any personal bank details.
– Profile data: username and password, purchases or orders placed, preferences, comments and survey responses, plus any profile data we may add (such as through the use of data analytics or profiling).
– Information about your visits to the website www.zehnbaume.com: IP address of your device, date, and time of access. For more information on this processing, please see our Cookie Policy.
– Any information that you, voluntarily, send us to our email address hello@zehnbaume.com or provide through other communication channels.
– Any information that you, voluntarily, publicly share on ZEHNBÄUME’ social networks. This information will be subjected to the privacy policy of the social network in which you share it, so we recommend you check the privacy settings on your profile.
– Marketing or communication data, about your preferences when receiving marketing communications from us, or a third party.
We also collect, use and share aggregated statistical or demographic data, regardless of its purpose. Aggregated data can be extracted from your personal data, although it is not legally considered personal data, as it does not reveal your identity directly or indirectly. For example, we may aggregate your usage data to calculate the percentage of users accessing a particular web feature. In order to improve the service and content we offer, the ZEHNBÄUME website uses the Google Analytics web analysis service.
However, if we combine or link aggregate data with your personal information in a way that allows direct or indirect identification, we will treat the combined data as personal data, as described in this Privacy Policy.
4. Do we treat data of minors?
The sale of our products is not directly addressed to minors. However, those under 16 who wish to register on our website and/or purchase our products, must have the authorization of the parent/guardian or legal representative.
Moreover, if you share images on our social networks with someone under 16 years old, you must ensure that you have previously obtained the authorization of the parent/guardian or legal representative of the minor.
ZEHNBÄUME reserves the right to request the accreditation of said authorization at anytime.
5. Why do we treat your personal data?
ZEHNBÄUME may treat your personal data with the following purposes:
– Provide you with the information you request about our products.
– Guarantee the correct processing of your order. For example, when you make a purchase with us through our website.
– Register you as a user of our website.
– Manage the subscription to our newsletter and the sending of commercial communications.
– Loyalty program subscription management.
– Manage your participation in giveaways, promotions and/or surveys.
– We do a personalised test so that you can find out which is the best routine for you, so we need to collect some data that is considered sensitive. The data we need are: gender, age, skin type, pregnancy, habits, etc.
– We use your identifying, technical and contact, tracking, usage and profile data to create a picture of what we think you may want or need, or what may be of interest to you. This use allows us to decide what products, services, and offers may be relevant to you to provide the right information about them. This process is called «direct marketing».
– We also collect personal data from your CV via our website. For example, if there is a vacancy available at ZEHNBÄUME that suits you, we’ll be pleased to review your vacancy.
– When we must comply with any legal or regulatory obligation. For example, the retention of sales records to meet our tax obligations.
We always try to provide clear information on our website regarding the communications you may receive once you join our newsletter, giveaway, promotion, or survey. Moreover, you can always change your mind and unsubscribe at any time you decide to do so. The easiest way to unsubscribe and revoke your consent unilaterally is to email hello@zehnbaume.com
6. What is the legitimacy for the processing of your personal data?
We only use your personal data when the law allows as so. Please note that, depending on the specific purpose for which we use your personal data, these may be processed on more than one legal basis. Generally, this will happen in the following circumstances:
– Execution of a contract: for the management of your purchases through our website.
– Consent: We need this basis of legitimacy for the following purposes:
- Manage the subscription to our newsletter and the sending of commercial communications.
- Management of the subscription to the loyalty program.
- Manage your participation in giveaways, promotions and/or surveys.
- Acceptance of cookies for direct marketing and/or profiling.
- Carry out the test for personalisation of services/products.
- Manage your application for a vacancy.
- Commercial profiling based on harmonized personal data.
– Compliance with ZEHNBÄUME’ legal obligations.
- Fraud investigation.
– ZEHNBÄUME’s legitimate interest in improving our products and customer service, or handling your enquiries.
If you need more information you can get in touch.
7. Who has access to your personal data?
Your personal data will be only communicated to those people or entities who need access to them to manage the orders of our products.
– Hosting provider:
– Chat. In our interaction with clients or users, we use two platforms.
– Software to send commercial communications:
We require all third parties with whom we work to respect the security of your personal data and to process it in accordance with applicable law. We also do not allow third party service providers to use your personal data for their own benefit, and we ensure that they only process it for the specified purposes and in accordance with our instructions.
7.1. International data transfers
Whenever we transfer your personal data outside the European Economic Area, we will comply with applicable data protection laws. Here are some of the mechanisms we may use when we make an international transfer:
– The transfer of your personal data is to a country that is officially recognised by the European Commission as ensuring an adequate level of protection for personal data.
– We reserve the right to use specific contracts approved by the European Commission that give personal data the same protection as they enjoy in Europe (EU standard clauses).
8. How long do we keep your data?
Your personal data will be kept for as long as necessary to fulfil the purposes for which they were collected. After that time, ZEHNBÄUME will proceed to remove them from their systems, without excluding the possibility of keeping them, limiting their treatment to the exercise and defence of claims, in the terms provided by applicable legislation.
9. What security measures do we apply to the processing of your data?
ZEHNBÄUME applies security measures to guarantee the confidentiality, availability, and resilience of the personal data processing systems. We carry out verification and evaluation processes of the technical and organizational measures implemented, in order to guarantee the security of personal data at all times.
10. What are your rights?
You can exercise the rights listed below, by sending an email to hello@zehnbaume.com.
– Request ZEHNBÄUME to confirm treatment of your personal data.
– Access your personal data, request the rectification of those that are inaccurate or, if applicable, request their deletion when, among other causes, they are no longer necessary for the purposes for which they were collected.
– In certain cases, request the limitation of the processing of your data. In this case, we will only keep your data for the exercise or defense of claims.
– In certain circumstances, oppose the processing of your data.
– Request the portability of your data.
– Revoke the consent that, in your case, you have granted for the treatment of your data by ZEHNBÄUME.
– File a claim with the Spanish Agency for Data Protection
11. How to get in contact with us?
We’re always willing to listen to our clients’ needs, especially if we believe that we can do our job better.
If you
– Have any questions or comments about this notice
– If you want us to stop using your data
– If you want to
Do not hesitate to contact our team if you have any questions. We’ll be more than happy to resolve any doubts you may have.
You can get in touch with our privacy team by sending an email or if you wish you can write an email to hello@zehnbaume.com
